Pkluck3 is a trusted online Sports Betting and gaming platform in Bangladesh. We believe that our members' privacy is a fundamental right. This Privacy Policy explains how pkluck3 collects, uses, stores, and protects your personal information.
By using our website (pkluck3.ws) or mobile app, you are agreeing to this Privacy Policy. We strongly encourage you to read it carefully before using the platform.
Pkluck3's Privacy Policy is built in accordance with international data protection standards. We comply with the GDPR (General Data Protection Regulation) and all applicable local laws. Our goal is to be completely transparent with you — you have the right to know exactly where your information goes and why it is used.
If you have any questions about this Privacy Policy, feel free to reach out to us at any time support@pkluck3.wsReach out to us and we commit to responding within 24 hours.
Pkluck3 only collects information that is strictly necessary. We never request excessive or irrelevant data. Below is an overview of the types of information we collect:
2.1 Information Collected at Registration
- Full Name: To verify your identity.
- Email Address: For account verification and communication purposes.
- Mobile Number: For OTP verification and security purposes.
- Date of Birth: For age verification (to confirm 18+) and legal compliance purposes.
- Address: For KYC verification and legal requirements.
- Password: Stored in encrypted form — never readable in plain text.
2.2 Identity Verification (KYC) Information
- National ID Card (NID): Front and back photos.
- Passport: Where applicable.
- Selfie Photo: For facial matching against your ID verification.
- Bank or mobile banking details: For payment verification purposes.
2.3 Automatically Collected Information
- IP Address: For security and geo-location verification.
- Device Information: Operating system, browser, and device model.
- Usage History: Pages visited and time spent on them, as well as bets placed.
- Login Logs: Date, time and location.
- Cookie Data: Browsing preferences and session data.
| Type of Information |
Purpose of Collection |
Mandatory? |
| Name and Email |
Account Creation & Communication |
Yes |
| Mobile Number |
OTP Verification & Security |
Yes |
| Date of Birth |
Age Verification (18+) |
Yes |
| NID/Passport |
KYC Verification |
At the Time of Withdrawal |
| IP Address |
Security Monitoring |
Automatic |
| Cookie Data |
Improving User Experience |
Optional |
Pkluck3 uses your collected information solely for specific, legitimate purposes. We never misuse your data. Below is a full list of how we use your information:
3.1 To Provide Our Services
- Creating, verifying, and managing your account.
- To deliver uninterrupted betting and gaming services.
- Processing deposits and withdrawals.
- Ensuring bonuses and promotional offers are applied correctly.
- Handling customer support and resolving complaints.
3.2 Security & Fraud Prevention
- Detecting fraud, hacking, and unlawful activity.
- To prevent the creation of multiple accounts.
- Compliance with Anti-Money Laundering (AML) policy.
- Monitoring suspicious transactions.
3.3 For Improvement and Personalisation
- Customizing your betting experience based on your preferences.
- Enhancing the technical performance of the platform.
- Sending relevant promotions and offers (only with your consent).
- Analysing user behaviour to improve our services.
You can opt out of our promotional emails and SMS at any time. Update your notification preferences in Account Settings, or support@pkluck3.wsto send us an email.
Pkluck3 never sells your personal information to third parties. However, limited data sharing may be required in certain specific circumstances.
4.1 Data Sharing Scope
- Payment Processor: To process transactions with bKash, Nagad, Rocket, and similar services.
- KYC Verification Agency: With internationally accredited verification agencies to confirm your identity.
- IT Security Firm: To ensure cybersecurity.
- Legal Authorities: In response to a court order or a request from a regulatory authority.
4.2 What We Never Do
- We never sell your data to third parties.
- We do not share personal information with advertisers.
- We do not use your data for marketing purposes without your consent.
- We do not share your information with any unrelated third parties.
In cases of legal obligation — such as money laundering investigations or court orders — identity information and transaction details may be shared with the relevant authorities. This is a legal requirement, not a matter of our discretion.
Pkluck3 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: To maintain login sessions and ensure security. Disabling these cookies may cause the site to function incorrectly.
- Performance Cookies: To analyze which sections of the site are most used — helping us improve the overall experience.
- Functional Cookies: To remember your preferences, such as language and theme.
- Analytics Cookies: To understand user behaviour (anonymised data).
5.2 Cookie Controls
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working. Cookie settings on the pkluck3 app can be managed from your account profile.
Our cookies are never shared with third-party advertising networks. All cookie data is used exclusively for pkluck3's internal operations.
Pkluck3 uses industry-leading technology and practices to safeguard your information. Our security infrastructure is regularly updated and audited.
6.1 Technical Security
- SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
- AES-256 Encryption: Sensitive data stored in our databases is secured with the highest standard of encryption.
- Firewall: A multi-layer firewall protects against DDoS and other cyber attacks.
- Two-Factor Authentication (2FA): To provide an extra layer of security for your account.
- Regular Security Audits: Audited by independent third-party experts.
6.2 Organisational Security
- Only authorized personnel are permitted to access your information.
- All staff are bound by confidentiality agreements.
- Data access is logged and reviewed on a regular basis.
- In the event of a data breach, members will be notified within 72 hours.
If you believe your account security has been compromised, change your password immediately and support@pkluck3.ws– let us know.
Pkluck3 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
| Type of Information |
Retention Period |
Reason |
| Account Information |
5 years after account closure |
Legal Compliance & Dispute Resolution |
| Transaction History |
7 Years |
AML & Financial Regulations |
| KYC Documents |
5 Years |
Regulatory Obligations |
| Betting History |
3 Years |
Service Quality & Analytics |
| Cookie Data |
Up to 1 Year |
User Experience |
| Support Conversations |
2 Years |
Service Quality Assurance |
Once the designated retention period expires, data is securely deleted or anonymised.
As a pkluck3 member, you have several important rights over your personal data. We respect these rights and strive to fulfill them as promptly as possible.
1
Right to Access
You may request to know what information we hold about you at any time.
2
Right to Rectification
If any of your information is incorrect, you may request a correction. We will make the necessary changes within 30 days.
3
Right to Erasure
After account closure, you may request deletion of your data once all legal obligations have been fulfilled.
4
Right to Data Portability
You may request your data in a portable format (CSV/JSON).
5
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
6
Right to Object
You may object to marketing communications or specific uses of your data.
To submit a request to exercise any of your rights, support@pkluck3.wsSend us an email and write "Data Rights Request" in the subject line. We are obligated to respond within 30 days.
Pkluck3 strictly prohibits anyone under the age of 18 from using the platform. We place the utmost importance on the privacy and protection of minors.
- Age verification is mandatory at the time of registration.
- If any minor's information is collected inadvertently, it will be deleted immediately.
- Any account found to belong to a minor will be closed immediately.
- If parents have any concerns support@pkluck3.wsto let us know.
Online gaming and betting is strictly for adults only. Please ensure that underage members of your household cannot access this platform.
Pkluck3 uses certain third-party services that enhance the functionality of the platform. These services operate under their own privacy policies.
10.1 Third-Party Services We Use
- Payment Gateway: bKash, Nagad, Rocket — for processing transactions.
- KYC Verification Agency: For identity verification purposes.
- Cloud Storage Services: For secure data storage.
- Analytics Tools: For analyzing platform usage statistics.
10.2 Our Commitment
- All third parties are required to meet our strict data protection standards.
- Only the information necessary to deliver our services is shared with third parties.
- Third parties may not use your information for their own marketing purposes.
Pkluck3 reserves the right to update this Privacy Policy as needed. Members will be notified in advance of any significant changes.
- Updated policies take effect from the date of publication.
- For significant changes, a notification will be sent via email or through the platform.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
- We recommend visiting this page regularly to stay informed of any updates.